About

Our mission is to provide all the people we support with the highest standards of care while also aiming to enhance their quality of life

About Caring Hearts

Caring Hearts Scotland was founded in 2013 by Isabel Bangani. After working in different care setting which included hospitals, day centres, nursing and residential home as well as live in care. I always felt frustrated when trying to get extra support for the people I looked after as half the time my recommendations were never taken serious or the office were just happy to keep things as they were. I decided to do something about it and the result was Caring Hearts.

One life lesson I have learnt in working with people is that we don’t stop being ‘an individual’ just because we now require support. There is a person behind any illness or disability and it is very important that the support they receive mirrors their likes and dislikes. This lesson has helped me to grow from being a one-man band to now become a team of 30 staff members and counting. We put the person we support at the centre of what we do.

Our mission

Our mission is to provide all the people we support with the highest standards of care while also aiming to enhance their quality of life. We aim to ensure that all our carers preserve their dignity and self-respect, which includes accounting for every person’s cultural, social, and religious needs

Our values

Our promise is based on the following three key principles

Trustworthy

Our team all have one key thing in common – we care about the individuals we support and each other. Our trustworthy carers are not just experienced, professional individuals; they work in care because they want to make a difference to people’s lives. Every effort is made to match care workers with the person they are supporting to ensure a ‘good fit’, as we know how important it is to feel comfortable with someone who is regularly coming into your home.

Straightforward

Caring Hearts is open and honest about what we charge for our services. Quite simply, you can depend on us. Simple menu pricing based on what you actually want us to do, rather than prices based on the time our care worker spends in your house. The peace of mind of the person we support and their loved ones is our highest priority.

Reliable

Our care at home services are Renfrewshire-wide and our locally-based teams pride themselves on speed of response and quality care. Whether you want just a little support around the home, or a more specialised level of home care, you can be sure we’ll provide a caring, reliable, and great value home care service that is bespoke to your needs. Our live-in care is Scotland-wide and all our live carers live in Scotland so we can arrange care very quickly.

Our commitment to quality and compliance

The appropriate regulatory body inspects our service, and we constantly review our quality control procedures to make sure that every element of our service – and every Caring Hearts worker – is fully compliant.

Duty of Candour Report 2023

Recruitment process

As part of our recruitment process, every applicant undergoes vetting procedures that includes the following

Initial screening

When an application for a role is made, first the merits of the individual are assessed, their qualifications, their experience but also their desire to provide high quality care. Through personal contact with each applicant, we will either accept or reject the application at this initial screening

FIND OUT MORE

Staff training

We are fully committed to ensuring that all Caring Hearts staff members receive comprehensive training to carry out their specified job role to the highest standards. All new recruits undergo a mandatory training and induction programme that includes training within the following areas

Health and safety
Fire prevention
First aid and life support
Infection control

FIND OUT MORE

What people say about us

I had these services last year also all standard to high happy friendly peoples who want be part of team also I recommend for them this services also same this year I’m booked with them and looking forward see them again cheers take care continue the business of numbers clients growth.

Kenneth Johnstone

Isabel & her team cared for my gran in her final weeks and couldn’t have asked for nicer carers. wish we had them 10 years ago and always had grans care to their High standards unlike the rubbish we had. we looked forward to seeing them. keep up the good work!

Christine McHarg

View All

All the help and support you need in the comfort of your own home.

Contact Us Request a Callback

Font Resizer